About us

VipFidelity is a company founded in 2015 in Terceira Island, Azores, Portugal, whereas its main branch is located in Lisbon. Our company is financed through 100% portuguese capital and operates in the global Information system and marketing solutions' market. Our multidisciplinary team has access to technical and human resources which make it possible to guarantee our service’s quality. Our goal is to identify, understand and adjust to the necessities shown by our clients through the building of reciprocal and satisfactory relationships with their customers. This way we can contribute to reach better results and create longer relationships. We base our relations in trust and durability: this is the only way your company and your customers can get the most out of your business.

Why us?

More than three years of technological development and 25 years of experience in the retail, fuel and tourism loyalty markets. This provides us with the capacity and knowledge to create, implement and manage your loyalty program with an immediate time-to-market and focusing on your business results.

Mission

To increase the profitability and durability of commercial relationships between brands and customers.

Vision

To be a global reference in the loyalty marketing systems.

Values

Adaptability, simplicity, innovation, trust, efficiency and commitment.

We are ready to help you
create loyal customers.

Speak to us

Our Team

João Barbosa
CEO

Sergio Barbosa
Business Adviser

João Miguel
Marketing

Martinho Costa
Software Developer

An exclusive and unique channel
where you can build a relationship with your customers.

Earn more with your partners

Studies confirm that the impact on growing sales is exponentially higher when clients have the possibility to choose from which brand they want to buy within the same loyalty program.

Leading the market is easier if you know your clients

A loyalty program allows your company to know, follow and adapt to each client in an efficient, friendly, dynamic way. This is made in real time and using the most advanced technological tools available in the market.

Loyal customers are worth more

A client changes his perception of value when is rewarded according to his consumer habits. He wants to win and not to negotiate. Loyal customers are your brand´s biggest ambassadors.

Start to
increase your
customers and your partners right now!

Get to know our planning options Get to know
our planning options

Protect your brand from the
price war and increase your sales.

Loyalty Programs

100% technological loyalty solutions compatible with a physical client card
Relationship with the client according to his profile
Adaptable to your brand’s strategy
Rewards website with multi company airplane tickets in catalogue (reward which most increases loyalty)
Immediate time-to-market

Management Platforms

BackOffice integrated with the most advanced tools available in the loyalty program management market
Rewards and discounts catalogue management
Clients and attribution of rewards management
Monitorization and interaction with client consumption in real time
Point coalition with partners
Integrated sale points

B2B Support

Guaranteed technical support
New functionalities constantly being developed
Loyalty strategy consultancy
Results monitorization and orientation

B2C Support

Guaranteed logistics and reward deliveries to the client
Rewards catalogue promotion and management
Loyalty program website operationalization
Customer support – Call Center

Client Card

You can add a totally customized client card to your loyalty program.

Gift Codes Printing

Use your codes or those generated through our system to attribute rewards and and connect your clients to your brand.

Gift Card

Use a gift card for your most loyal customers so that they can offer it to their friends.

Mobile App

Customize your mobile app to interact with your customers in real time.

Additional modules

Managing
the complexity
of a loyalty program has now become much easier!

Talk with a specialist

Custom made Solutions to your business!

Retail

Restaurants

Financial

Health

Fitness

Beauty & Spa

Vehicles

Gas Stations

Hotels

Education

B2B

Other

Customization for free

The most intelligent way to acquire and retain customers

« Resources »

Stimulate

Do not let your customer buy once and leave. It is in your hands to make him comeback!

Engage

The more points you give to your customers the bigger will be their commitment to buy from your brand.

Reward

Giving rewards is not enough. You need to offer the right rewards to your customers using the right tools. We can help you!

Loyalty

Your business success is based on the knowledge you got on your customers and what you do with it. The better you know your customers, the easier it is to make their repeated buying process a satisfactory moment!

Stimulate

Do not let your customer buy once and leave. It is in your hands to make him comeback!

Engage

The more points you give to your customers the bigger will be their commitment to buy from your brand.

Reward

Giving rewards is not enough. You need to offer the right rewards to your customers using the right tools. We can help you!

Loyalty

Your business’ success is based on the knowledge you got on your customers and what you do with it. The better you know your customers, the easier it is to make their repeated buying process a satisfactory moment!

Rewards Catalogue

Our solution allows your customers choose and receive their preferred rewards online and in real time.

The rewards catalogue management system is 100% customizable according to your brand’s commercial strategy.

Customize your rewards categories, products, discounts and vouchers.

Travels and Hotels Research Motor

It is the only loyalty platform which includes an airplane travels and hotel overnights reservation motor with numerous destinations and airlines. These rewards may be rebound through accumulation of points.

Studies have shown that these rewards are the ones which most attract customers and create loyal customers.

Website and App

The whole system interacts with multiple functionalities which are incorporated in the website and in the app. This allows you to provide the best loyalty experience possible to your customer.

Rewards catalogue and online rebounds;
Featured rewards area;
Customer area;
Partner area;
Sale points identified through geolocation;
Slideshow.

Platform Management

Access to a management BackOffice with the most advanced functionalities available in the market. This way you can manage the simplest and the most complex loyalty program depending on what your brand needs.

Point coalition;
Sale points integration;
CRM - Customer Relationship Management;
CEM - Customer Experience Management;
Anti-fraud system;
Customer and point management;
Real time monitorization and interaction with customers.

Communicate differently
with distinct customers

The whole system is based on a powerful CEM - Customer Experience Management. It allows to connect, organize, analyze and monitor all the information which will support your business management and to retain all your customers regardless of their different profiles.

Sale Points Integration

Studies have shown that 71% of the customers prefer to be identified through their taxpayer identification number, mobile phone number or email without needing to present their physical client card.

Your store has vital importance because it allows you to communicate to customers what is the best service for them. This is possible because our system is compatible with the great majority of the systems used in sale points.

Compatible with physical client card.
Points attribution and rewards rebound are made through taxpayer identification number, email or client card number.
Reward rebounds are made with a security code so that they can be validated and confirmed.