VipFidelity - Privacy Policies

Privacy Policies

Every personal information collected will be used with the aim of offering a friendly, productive and optimized visit.

The confidentiality of the data we collect from our website users is of extreme importance for VipFidelity – Marketing Solutions.

All the personal information of VipFidelity’s members, subscribers, clients or visitors will be processed according to the Portuguese Protection of Personal Data Law of 26th October 1998 (Law Number 67/98).

The collection of personal data may include your name, email, phone contact and/or mobile phone contact, address, date of birth and/or other information.

By visiting VipFidelity’s – Marketing Solutions website you accept the privacy law mentioned before. VipFidelity’s team has the right to adjust this agreement at any time. We recommend you to regularly consult our privacy policy so that you can always be updated.

We collect and use information located in the advertisements such as your IP address (Internet Protocol), your ISP (Internet Service Provider like Sapo, Clix, etc.), the browser you use when visiting our website (Internet Explorer, Firefox, etc.), the duration of your visit and what pages have you visited in our website.

DoubeClick Dart Cookies

Google, as a third-party service provider, makes use of cookies to exhibit advertisements in our website.

With cookie DART, Google can exhibit advertisements based on the visits that users make in other websites.

Users can deactivate cookie DART by visiting Google’s content network and advertisements privacy policy.

Cookies and Web Beacons

The use of cookies seeks to store information such as your personal preferences when visiting our website. This may include a simple popup or a connection between some of the services we provide, for instance forums.

Furthermore, we also use third-party advertisements in our website to finance our maintenance costs. Some of these advertisers may use technologies like cookies and/or web beacons when advertising in our website (like Google does through AdSense). This will allow them to receive your personal information and your IP address, your ISP, the browser you use, etc. This functionality is often used to geotarget (show advertising only from Lisbon to those who are in Lisbon, for instance) or to present advertising directly to a certain type of user (show advertising of a restaurant to a user who frequently visits culinary websites, for instance).

If you want to disconnect cookies you can do it through your browser options or by making changes on the tools of antivirus programs such as Norton Internet Security. However, this may alter the way it interacts with our and other websites by affecting or not allowing you to login in other programs, websites or forums of our and other networks.

Connections to Third-Party Websites

VipFidelity’s – Marketing Solutions website has connections which provide access to other websites. These websites can contain information/tools which are useful to our visitors. The privacy policy mentioned before does not apply to third-party websites. In case you visit another website through ours, you should consult its privacy policy.

VipFidelity is not responsible for the privacy policy or content in those websites.

An exclusive and unique channel
where you can build a relationship with your customers.

Earn more with your partners

Studies confirm that the impact on growing sales is exponentially higher when clients have the possibility to choose from which brand they want to buy within the same loyalty program.

Leading the market is easier if you know your clients

A loyalty program allows your company to know, follow and adapt to each client in an efficient, friendly, dynamic way. This is made in real time and using the most advanced technological tools available in the market.

Loyal customers are worth more

A client changes his perception of value when is rewarded according to his consumer habits. He wants to win and not to negotiate. Loyal customers are your brand´s biggest ambassadors.

Start to
increase your
customers and your partners right now!

Get to know our planning options Get to know
our planning options

Protect your brand from the
price war and increase your sales.

Loyalty Programs

100% technological loyalty solutions compatible with a physical client card
Relationship with the client according to his profile
Adaptable to your brand’s strategy
Rewards website with multi company airplane tickets in catalogue (reward which most increases loyalty)
Immediate time-to-market

Management Platforms

BackOffice integrated with the most advanced tools available in the loyalty program management market
Rewards and discounts catalogue management
Clients and attribution of rewards management
Monitorization and interaction with client consumption in real time
Point coalition with partners
Integrated sale points

B2B Support

Guaranteed technical support
New functionalities constantly being developed
Loyalty strategy consultancy
Results monitorization and orientation

B2C Support

Guaranteed logistics and reward deliveries to the client
Rewards catalogue promotion and management
Loyalty program website operationalization
Customer support – Call Center

Client Card

You can add a totally customized client card to your loyalty program.

Gift Codes Printing

Use your codes or those generated through our system to attribute rewards and and connect your clients to your brand.

Gift Card

Use a gift card for your most loyal customers so that they can offer it to their friends.

Mobile App

Customize your mobile app to interact with your customers in real time.

Additional modules

Managing
the complexity
of a loyalty program has now become much easier!

Talk with a specialist

Custom made Solutions to your business!

Retail

Restaurants

Financial

Health

Fitness

Beauty & Spa

Vehicles

Gas Stations

Hotels

Education

B2B

Other

Customization for free

The most intelligent way to acquire and retain customers

« Resources »

Stimulate

Do not let your customer buy once and leave. It is in your hands to make him comeback!

Engage

The more points you give to your customers the bigger will be their commitment to buy from your brand.

Reward

Giving rewards is not enough. You need to offer the right rewards to your customers using the right tools. We can help you!

Loyalty

Your business success is based on the knowledge you got on your customers and what you do with it. The better you know your customers, the easier it is to make their repeated buying process a satisfactory moment!

Stimulate

Do not let your customer buy once and leave. It is in your hands to make him comeback!

Engage

The more points you give to your customers the bigger will be their commitment to buy from your brand.

Reward

Giving rewards is not enough. You need to offer the right rewards to your customers using the right tools. We can help you!

Loyalty

Your business’ success is based on the knowledge you got on your customers and what you do with it. The better you know your customers, the easier it is to make their repeated buying process a satisfactory moment!

Rewards Catalogue

Our solution allows your customers choose and receive their preferred rewards online and in real time.

The rewards catalogue management system is 100% customizable according to your brand’s commercial strategy.

Customize your rewards categories, products, discounts and vouchers.

Travels and Hotels Research Motor

It is the only loyalty platform which includes an airplane travels and hotel overnights reservation motor with numerous destinations and airlines. These rewards may be rebound through accumulation of points.

Studies have shown that these rewards are the ones which most attract customers and create loyal customers.

Website and App

The whole system interacts with multiple functionalities which are incorporated in the website and in the app. This allows you to provide the best loyalty experience possible to your customer.

Rewards catalogue and online rebounds;
Featured rewards area;
Customer area;
Partner area;
Sale points identified through geolocation;
Slideshow.

Platform Management

Access to a management BackOffice with the most advanced functionalities available in the market. This way you can manage the simplest and the most complex loyalty program depending on what your brand needs.

Point coalition;
Sale points integration;
CRM - Customer Relationship Management;
CEM - Customer Experience Management;
Anti-fraud system;
Customer and point management;
Real time monitorization and interaction with customers.

Communicate differently
with distinct customers

The whole system is based on a powerful CEM - Customer Experience Management. It allows to connect, organize, analyze and monitor all the information which will support your business management and to retain all your customers regardless of their different profiles.

Sale Points Integration

Studies have shown that 71% of the customers prefer to be identified through their taxpayer identification number, mobile phone number or email without needing to present their physical client card.

Your store has vital importance because it allows you to communicate to customers what is the best service for them. This is possible because our system is compatible with the great majority of the systems used in sale points.

Compatible with physical client card.
Points attribution and rewards rebound are made through taxpayer identification number, email or client card number.
Reward rebounds are made with a security code so that they can be validated and confirmed.

Time-to-Market

More than three years of technological development and 25 years of experience in the retail, fuel and tourism loyalty markets. This provides us with the capacity and knowledge to create, implement and manage your loyalty program with an immediate time-to-market and focusing on your business results.